Delivery Information

aussie-battery.com provides batteries for laptops, cameras, camcorders and so on,all our replacement batteries are 100% satisfaction guaranteed and 100% brand new with 1 year warranty and shipped from Alexandria,NSW 2015.

Our Advantages: Quality + Low Price + 100% Guarantee + Fast Shipping

There are two types of shipping we provide.

• Normal Delivery - "eParcel of Australia Post" Regular Parcel Delivery Service.
• Express Delivery - "eParcel of Australia Post" Express Post Parcel Delivery (Australia only). If you want to receive items in the shortest possible time, and the additional charge is available AU $5.00 per item.

P.S. These two choices of shipping method will show when ordering.

Investiture	Delivery Methods	Commodity Total Price	Total Delivery and Service Charges	Delivery Days
	Normal Delivery	AU $10.00 / order		2-10 working days
	Express Delivery	< AU $100.00	AU $10.00+5.00/item	1-3 working days
		≥ AU $100.00	AU $20.00+5.00/item
We guarantee all the normal orders will be processed in 2 business days, but we are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods. Our shipping cost listed on the website only cover Australia. Please email info@aussie-battery.com for your order.

Note:

Normally, the eParcel of Australia Post takes 2 to 10 business days to deliver parcel to our customers, depending on the destination. In the case that you do not receive your parcel within the aforesaid time span, the parcel might have been lost. Then you should inform us as soon as possible so that we can lodge a complaint of lost parcel to the Australia Post. We will re-send your order after Australia Post has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.

Given that customers from all places would place orders at the same time, our stock level will change correspondingly from time to time. Hence, we have to check the stock level before arranging goods delivery. When any product item is out of stock, we have to arrange refund even though order and payment have been received. Customers' understanding of the practical constraint is highly appreciated.

Our shipping cost listed on the website only covers Australia.

Please refuse the parcel if it is damaged in transit (i.e. Not to sign on delivery receipt) and notify us of the refusal of damaged parcel, otherwise, we are not responsible for the damaged item.

Warranty Policy

We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon filling out the Application or requesting through info@aussie-battery.com.
3. In returning items to us, C.O.D. on shipments will not be accepted.
4. If you are not satisfied with our product(s), please contact us through info@aussie-battery.com to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
5. Please refuse the parcel if it is damaged in transit (i.e. Not to sign on delivery receipt) and notify us for the refusal of damage parcel, otherwise, we are not responsible for the damaged item.
6. Returns due to our error:
   • Customers are strongly recommended to keep the original postal package for 90 days from the purchase otherwise we do not responsible for the return postage for any reason.
   • If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete. If items are returned by express delivery or courier, refund will only cover up to au$10.00.
   • After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
   • After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
   • Replacement products or refund will be arranged for all faulty products returned, subject to technical test results that justify Customers’ complaint.
7. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any items sent to us that are not our product.
   
   Return item must have the RMA number on the package and send it to the above address.

1. Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
5. Refund request would be accepted ONLY when replacement items are not available.
6. For battery packs or battery related products, warranty becomes void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar code label has been removed or tampered with.

General Ordering Policy

Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used for the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.

Email: info@aussie-battery.com